Thank you for shopping with us! We strive to provide high-quality custom gift products that you’ll love. Please read our policy carefully to understand our procedures for returns, refunds, and exchanges.
No Returns or Refunds for Custom Gift Products
As our custom photo frames are made specifically to your personal order and preferences, we are unable to accept returns or offer refunds once an order has been placed. This includes any personalized text, image, or design customizations.
Damaged or Defective Items
We take great care in packaging and shipping your custom products. However, if your item arrives damaged or defective, please contact us immediately at 7092820101. We will request photos of the damage and offer you a replacement or a solution based on the situation.
How to Report Damaged or Defective Items:
- Inspect your item immediately upon receiving it.
- If damaged or defective, please contact us within 24 hours of receiving your order at 7092820101.
- Provide your order number, a detailed description of the issue, and clear photos of the damage or defect.
- We will evaluate the situation and arrange for a replacement or resolution as quickly as possible.
Exceptions
- Personalized or Customized Orders: Since these are made specifically for you, we cannot accept returns, exchanges, or offer refunds unless the item is damaged or defective.
- Non-defective Orders: If you change your mind or made a mistake with the customization, we are unfortunately unable to accept returns or offer refunds.
Exchanges
Due to the nature of custom products, exchanges are not possible. Please double-check your customization details (such as photos, text, and design choices) before confirming your order.
Refunds
- If your custom photo frame is damaged or defective, we will offer a full refund or a replacement upon review and approval.
- Refunds are only applicable for damaged or defective products, not for issues related to customization errors (e.g., spelling mistakes or incorrect image placement, unless it was our mistake).
- Refund will take 5-7 working days to your original payment method.
Contact Information
For any inquiries or concerns about your order, please contact us at giftparcel24@gmail.com . We’re happy to assist with any issues regarding your custom photo frame order.