Welcome to Gift parcel! These Terms of Service (“Terms”) govern your use of our website and services, including all custom gift products offered by us. By accessing or purchasing from Gift parcel, you agree to comply with and be bound by these Terms.
Please read these Terms carefully before placing an order or using our services. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Acceptance of Terms
By accessing or using Gift parcel, you agree to these Terms of Service and our Privacy Policy. We reserve the right to update or change these Terms at any time, and such changes will be posted on this page. Your continued use of our website after any such changes constitutes your acceptance of the revised Terms.
2. Products and Customizations
- Custom gift products: Our custom gift products are made-to-order products customized based on your specifications (e.g., photos, text, designs). Please ensure that your customization details are accurate before confirming your order.
- Order Accuracy: You are responsible for providing accurate and complete customization details. We are not responsible for any errors in the customization that are provided by you.
3. Order Process
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details. If there is an issue with your order, we will contact you promptly.
- Production and Shipping: Once your custom photo frame is processed, it will be produced and shipped according to the following timeline:
- Dispatch: Your order will be dispatched within 2-3 business days.
- Shipping: Once dispatched, the shipping time will typically take 5-6 business days for delivery, depending on your location.
4. Payment
- Pricing: All prices listed on our website are in Indian Rupees (INR) and include applicable taxes. We reserve the right to change prices at any time, but the price at the time of your purchase is the price that applies to your order.
- Payment Methods: We accept various payment methods, including credit cards, debit cards, UPI, and other secure payment platforms.
5. Shipping and Delivery
- Shipping Charges: Shipping charges will be calculated at checkout based on the delivery address and the size/weight of your order.
- Shipping Time: After dispatch, the typical shipping time is 5-6 business days. Please note that shipping times may vary based on the delivery address.
- Delivery Issues: We are not responsible for delays or issues caused by shipping carriers. If you have concerns regarding delivery, please contact us at 7092820101.
6. Returns and Refunds
- No Returns or Refunds for Custom Products: Due to the nature of custom orders, we do not accept returns or issue refunds unless the item is defective or damaged during shipping.
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 24 hours of receiving your order, providing photos of the damage. We will either replace the item or offer a refund.
- Non-defective Orders: We cannot accept returns for non-defective items, including personalized or customized photo frames. Please review your customization details before finalizing your order.
For more details, please refer to our full [Return and Refund Policy].
7. Intellectual Property
- Content Ownership: All content on our website, including images, logos, and text, is owned by Gift parcel or licensed to us. You may not use any of our content without prior written permission.
- Custom Designs: By submitting photos or designs for custom products, you grant us permission to use the content for the purpose of fulfilling your order. You must own the rights to any submitted content, and you are responsible for ensuring that it does not infringe on the rights of others.
8. Limitation of Liability
- Product Use: Gift parcel is not responsible for any damage or injury resulting from the use of our products.
- Limitation of Liability: Our liability for any claim related to your purchase is limited to the amount you paid for the product in question. We are not liable for any incidental, consequential, or indirect damages.
9. Privacy
We are committed to protecting your privacy. For details on how we collect, use, and protect your information, please read our Privacy Policy.
10. Prohibited Conduct
You agree not to:
- Engage in any unlawful, fraudulent, or harmful activity while using our website.
- Submit any content that is offensive, defamatory, or violates any laws or third-party rights.
- Interfere with the security or functionality of the website.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or related to these Terms, including those related to your use of the website or any purchase, shall be subject to the exclusive jurisdiction of the courts located in India.
12. Contact Us
If you have any questions about these Terms, or if you need assistance with your order, please contact us at 7092820101